Frequently Asked Questions

Accessible Seating
Seating locations in various price ranges are available for our disabled patrons. Contact the Box Office at 413-586-8686 or 800-The-Tick

Refunds, Cancelled/Postponed Events and Convenience Charge/Fees
Our complete Policy can be found here.

Credit Card Problems
If you have trouble checking out verify that your billing address on your current statement is the address used on your order. We do not allow orders to be shipped to a separate location other then your billing address. In that situation, you should choose will call as the option, allowing you to pick up your tickets at the venue with a valid ID.

What if I don't receive my tickets?
If you do not receive your tickets by 3 business days prior to an event, contact us immediately. Be prepared with the confirmation number for your account, or the purchasing Credit Card. Customer Service will determine the nature of the problem, and instruct you as to where and when to pick up your replacement tickets..

Cookies and Graphics
Our web site is compatible with all major web browsers. Your browser must be set to accept cookies and graphics in order for you to purchase tickets. Make sure your computer is set to accept cookies and graphics before you try to make a purchase. Make sure nothing is blocking your browser from accepting cookies, which will also block from placing your seating information in your computer's temporary memory which is necessary to purchase tickets. Check your preferences as mentioned above.

Error Messages
We know it can be frustrating to receive an error message when you're in the midst of purchasing tickets especially for hot events. We apologize for the inconvenience. Most errors are explained at the time it take place what you can do to correct this error. If the error is a browser or computer error you might try disconnecting and then reconnecting to your Internet provider to improve the speed or connection problem or reboot your computer.

If you have any questions that are not answered, please Contact us.

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