Purchase Policies

If you have any questions about the information below, please Contact us.

Payment Methods
NBOTickets.com accepts American Express, Visa, MasterCard, Discover and NBO Gift Cards.

Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with NBOTickets whether or not your order has been placed. NBO Tickets will not be responsible for losses (monetary or otherwise). Don't assume that an order was not placed just because you failed to receive a confirmation email. A copy of your confirmation email has saved in your account order history. To view your order history, click the Account link in the main menu and then login. If you do not receive the email or find your confirmation in your account, please check with us by calling 413-586-8686 during standard business hours.

Convenience Charges and Order Processing Fees
Tickets purchased on NBOTickets.com are assessed non-refundable per-ticket service charges. Additionally, If you choose to have your tickets mailed, there is an additional non-refundable $3.00 charge on the complete order.

Canceled/Postponed Events
If an event is canceled or postponed, we will attempt to contact you by email or phone to inform you of a new date, and refund or exchange procedures. For postponed events, your original tickets will be honored at the new event unless otherwise specified. For exact instructions on any canceled or postponed event, please check the specific event listing online or contact us. If you paid with a credit card (online, by phone, or in person) we will issue a credit to the card that you used but you must contact us by phone for that to happen. If a ticket is delivered by mail or purchased in person with cash, then you may only be able to receive the refund by presenting the ticket yourself in person to Northampton Box Office at 76 Main Street in Northampton.

Opening Acts
Opening acts or guests who may be on tour with headlining performers are subject to change or cancellation at any time without notice (though the show's web listing will reflect the change.) We do not issue refunds for shows when the opener changes or cancels.

Refunds and Exchanges
Before purchasing tickets, carefully review your event and seat selection. (Don't buy tickets to the wrong show.) NBOTickets.com does not issue exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. To be clear, this means that if your plans change and you cannot attend an event for any reason, we cannot offer you a refund. If you need to change the names on tickets to be picked up at will call, you can do that by calling NBOTickets.com at 413-586-8686.

Online Security
All Transaction are handled with 128 Bit Security Encryption to protect all our customers information as it is submitted to our web site. This is the strongest security available online.

Age Policy
Absolutely no children under 6 unless otherwise noted. All children under 14 must have tickets and be accompanied by an adult.Some shows where noted are 16+.

Privacy Policy
We do not sell, rent or trade your email address or any information you provide in the registration process on our site to any third party. The information you provided during the registration process can be changed or updated at any time by going to our login page and updating the info. NBOTickets.com uses browser cookies to facilitate your experience with our web site and services. An example of the customization allowed by the use of such cookies is to retain your username, genre preferences and favorite performers in order to deliver a custom featured performer on our front page that meets your genre preferences. This site contains links to other sites. IHEG.com is not responsible for the privacy practices or the content of such web sites.

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